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Frequently Asked Questions
MCB
FAQ
Frequently Asked Questions
What is the bank’s holiday schedule?
Metropolitan Commercial Bank observes all federal holidays. Our branches and offices are closed on the following federal holidays:
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- New Year’s Day
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- Martin Luther King Jr. Day
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- Presidents’ Day
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- Memorial Day
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- Juneteenth
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- Independence Day
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- Labor Day
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- Columbus Day/Indigenous People’s Day
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- Veterans Day
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- Thanksgiving Day
- Christmas Day
When federal holidays fall on Sundays, branches and offices are closed the following Monday to observe the holiday.
What is the bank’s routing number?
Metropolitan Commercial Bank’s routing number is 026013356.
Where are your locations and ATMs?
MCB has locations and ATMs in Manhattan, Brooklyn, and Long Island. Find a banking center or ATM near you.
How do you protect my account and my information?
Metropolitan Commercial Bank employs advanced security measures, including encryption, fraud monitoring, and secure login processes to protect your account and personal information.
Are your accounts FDIC insured?
Metropolitan Commercial Bank is a New York State chartered commercial bank, an FDIC member and an equal opportunity lender.
How do I reset my password?
You can reset your password by selecting the Forgot Password link on the online banking login page. If additional support is needed, you can contact us by phone at 800-852-7632.
What is my login for online banking?
When you enroll in MCB’s online and mobile banking, you are provided with your login/user ID. If you have forgotten it, call customer service at 800-852-7632 for assistance.
Can I use Zelle?
Yes, Metropolitan Commercial Bank offers Zelle for convenient and fast payments through the bank’s personal online and mobile banking.
What intermediary agent/bank should be used for cross-border payments?
Metropolitan Commercial Bank’s preferred intermediary agent/bank is JP Morgan Chase Bank, 270 Park Ave., New York, NY, 10017. The ABA / Routing Number is 021000021. Additional processing fees may apply.
Are there additional fees for international wire transfers?
When you send a cross-border payment, your money often travels through one or more Intermediary Agents before reaching the recipient. These third-party banks typically deduct a processing fee directly from the transfer amount. This fee is in addition to the initial Outgoing Wire Fee charged by Metropolitan Commercial Bank.
Get in Touch
99 Park Ave, 12th Floor
New York, NY 10016
99 Park Ave, 12th Floor
New York, NY 10016
Protecting your privacy is a Metropolitan Commercial Bank priority. We will never ask you for your PIN, social security number, username, password, account number, or other personal information in email or text messages.